Business Services Management aims at establishing Business Service Management (BSM) as the business discipline dedicated to the holistic management of services in an organisation to ensure alignment with the needs of the customer and the objectives of the organisation. The project creates tools and associated methodologies for mapping, optimizing and evolving a portfolio of services. In the area of e-government we are currently analysing what services should be packaged together as a service bundle to be offered to potential service consumers on a governmental one-stop portal.