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Business Service Management

Dimension Wert
  • Personalaufwand
    • Fördernde Institutionen
    • Keine Angabe
    • Sonstige Fördernde Institutionen
    • Collaborative Research Center
    • multiple private organisations

    Business Service Management (BSM)

    Business Services Management aims at establishing Business Service Management (BSM) as the business discipline dedicated to the holistic management of services in an organisation to ensure alignment with the needs of the customer and the objectives of the organisation. The project creates tools and associated methodologies for mapping, optimizing and evolving a portfolio of services. In the area of e-government we are currently analysing what services should be packaged together as a service bundle to be offered to potential service consumers on a governmental one-stop portal.


    This project was described byThomas Kohlborn (6. April 2011 - 2:43)
    Dieses Projekt wurde zuletzt bearbeitet von: Thomas Kohlborn (6. April 2011 - 2:45)

    Weitere Informationen

    Die folgenden Organisationen sind an diesem Projekt beteiligt.