Kurzfassung

Dieser Beitrag führt eine quantitative Analyse von statistischen Daten zur Ursachenforschung der mangelnden Annahme und Nutzung von E-Governement-Services durch.

Beschreibung

"Digital  divide  is,  despite  all  efforts  in  research  and  practice,  a  matter  of  fact  in  most  societies.  In search  for  specific  strategies  to  promote  digital  inclusion,  one  has  to  ask  for  what  are  the  specific reasons  and  factors  behind  the  problem.  Here,  the  field  of  eGovernment  (Electronic  Government) features  several  particular  characteristics,  including  high  privacy  and  security  demands  or  high complexity  of  administrative  processes,  which  might  hinder  the  societal  inclusiveness  of  such electronic public service delivery. Addressing the question of what could be possible explanations for lacking  inclusiveness  in  eGovernment,  we  conduct  a  quantitative  analysis  of  statistical  data  on eGovernment  usage  in  Europe,  taking  into  account  specific  digital  divide  groups,  such  as  senior citizens,  people  with  low  education  or  people  without  employment.  In  order  to  contextualise  our findings, we discuss the case of inclusiveness of eGovernment in Germany. We contrast eGovernment usage  (on  an  informational  and  transactional  level)  with  eCommerce  and  internet  usage.  Here, specific  inclusion  gaps  in  eGovernment  and  their  underlying  issues  are  analysed  and  specific recommendations given." (Quelle: Niehaves et al. 2008, 1)