Kurzfassung

Dieser Beitrag untersucht im Rahmen einer empirischen Studie den Einfluss von BPM-Methoden bei der Implementierung von ERM-Systemen.

Beschreibung

"The  “eEurope  2005”  initiative  of  the  European  Commission  has  the objective  to  develop  modern  public  services  and  a  dynamic  environment  for  e-business.  In  particular  the  public  administration  and  their  services  should  be modernized  by  an  increased  usage  of  modern  information  technologies.  Besides many other e-government initiatives like e-procurement, e-learning and e-health, e-administration including the management of electronic records is one of the most important issues in the government's eEurope program. Thereby an important role plays the modernization of public administration not only in a technological form but also regarding to organizational and structural aspects. Doing so, in introducing e-government  solutions,  in  particular  Electronic  Records  Management  (ERM) systems,  public  authorities  require  a  comprehensive  framework  to  meet  the multidimensional integration need. According to this, before the implementation of new software, processes analysis and design should be conducted. Focusing  on  administrative  internal  procedures  the  electronic  processing  of  files should  lead  to  a  higher  service  quality  and  to  higher  effectiveness,  transparency and  economies  in  particular  financial  resources.  In  comparison  to  the  process optimization in the private industry the guarantee of civil rights and stability of the national  law  plays  an  important  role.  In  public  administration  a  lot  of  different products  and  services  are  produced  within  different  more  or  less  complex processes. Process analyses, design and reorganization have to meet these special requirements. This   paper   examines   the   difficulties   confronting   public   administrations   in introducing  an  ERM  system  and  the  usage  of  software  tools  supporting  the  (re-)design of business processes. Focusing on the back office processes – in respect of the  handling  of  files  in  governmental  departments  in  Austria,  Germany  and Switzerland – the empirical study reveals that BPM methods are mostly not in use. This  paper  discusses  the  results  of  an  empirical  survey concerning  the  impact  of BPM  methods in implementing ERM Systems conducted by the authors in 2007." (Quelle: Fink/Grimm 2001, 317)